TopMessage offers a comprehensive business text messaging solution designed to boost your performance and productivity across all communication channels. Launch and manage SMS and WhatsApp promotional campaigns, multichannel chats, alerts, and verifications seamlessly from a single platform. Additionally, TopMessage's enterprise messaging system ensures efficient internal collaboration, maximizing your team's productivity and cohesion.
The platform provides marketing campaigns for SMS and WhatsApp, a centralized multichannel messaging inbox, messaging API integration, dynamic templates with custom fields, branded sender names, virtual numbers for two-way communication, TopMessage AI for text refinement, automated messaging based on behavior, opt-out management with unsubscribe links, link shortening and tracking, enriched content with images and videos, analytics and reporting, integrations with other apps via Zapier, webhooks for real-time updates, contacts management with segmentation, QR codes generation, Verify API for two-factor authentication, and conversations prioritization.
TopMessage works through a straightforward five-step process: sign up for free with 20 message credits, top up your account with subscription plans, pick a branded sender or virtual number, create templates with custom fields for personalization, and start messaging while analyzing performance with detailed analytics. The platform emphasizes ease of setup with integrations available through ready-to-use code snippets or Zapier automations without coding requirements.
Benefits include streamlined communication through automation, increased efficiency with instant messaging based on triggers, better engagement through personalized messages, comprehensive analytics for data-driven decisions, automated workflows eliminating manual tasks, compliance with regulations governing business messaging, and access to advanced features like AI suggestions. Use cases span marketing campaigns to reach entire customer bases, customer support through two-way messaging, appointment reminders reducing no-shows, automated alerts and notifications, verification messages for security, and internal team collaboration.
The platform targets SMBs and lean teams looking to enhance customer communication through SMS and WhatsApp channels. It integrates with popular CRM systems like Salesforce, HubSpot, Pipedrive, and Zoho, as well as thousands of other applications through Zapier. Technical details include hosting on Amazon Cloud with compliance certifications (HIPAA/HITECH, FedRAMP, GDPR, SOC 1/ISAE 3402, SOC 2, SOC 3, ISO 27018) and SSL encryption via Cloudflare with HTTPS for all API calls.
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TopMessage is built for SMBs and lean teams looking to enhance their business communication strategies. The platform serves businesses seeking to improve customer engagement through SMS and WhatsApp channels, including those needing marketing campaign management, customer support solutions, and internal collaboration tools. It's designed for organizations that want to streamline their messaging workflows, automate communication processes, and gain detailed analytics on their messaging performance across multiple channels.