Key Features

• •Marketing campaigns allow businesses to reach entire customer bases simultaneously through SMS and WhatsApp channels, achieving highest ROI by setting up targeted promotional campaigns with segmentation capabilities.
• •Messaging inbox provides a centralized multichannel inbox for efficient team coordination, enabling quick responses to incoming messages across different communication channels in one unified interface.
• •Messaging API unlocks full potential beyond basic text messaging with ready-to-use code snippets for custom integrations, offering scalability and security for connecting applications to the platform.
• •Dynamic templates accelerate response times with saved templates for frequently used messages, incorporating custom data fields for personalized communication and faster customer interactions.
• •TopMessage AI enhances messaging efficiency with one-click text refinement, correcting spelling and grammar while adjusting text length for professional tone and actionable customer communication.
• •Automated messaging sends messages automatically based on contact behavior and specific triggers, creating instant engagement and streamlining workflow through behavior-based communication.
• •Analytics and reporting provide detailed insights into engagement metrics, deliverability rates, and campaign performance with real-time tracking of delivery rates, open rates, and conversion rates.
• •Integrations connect with thousands of applications through Zapier automations and pre-built Zaps, enabling seamless data synchronization and task automation without coding requirements.

Use Cases

• •Marketing campaigns enable businesses to send SMS and WhatsApp promotional messages to thousands of subscribers simultaneously, driving revenue growth and customer retention through targeted communication strategies.
• •Customer support use cases include two-way SMS communication through virtual numbers, allowing businesses to provide effective customer service with 24x7 connectivity and free incoming messages.
• •Appointment management benefits from automated reminders sent via text messaging, as demonstrated by a European beauty salon that reduced no-shows by 30% through personalized communication.
• •Verification and security applications utilize the Verify API for two-factor authentication, adding an extra layer of security through straightforward and secure authentication processes.
• •Internal collaboration is enhanced through the enterprise messaging system, maximizing team productivity and cohesion with efficient communication workflows and centralized message management.
• •Transactional messaging handles alerts, notifications, and automated messages through API integration, enabling businesses to send event-triggered communications instantly to their audience.

Who is this for?

TopMessage is built for SMBs and lean teams looking to enhance their business communication strategies. The platform serves businesses seeking to improve customer engagement through SMS and WhatsApp channels, including those needing marketing campaign management, customer support solutions, and internal collaboration tools. It's designed for organizations that want to streamline their messaging workflows, automate communication processes, and gain detailed analytics on their messaging performance across multiple channels.