Toma builds Voice AI agents specifically designed for automotive dealerships to handle customer conversations and operational tasks. These AI agents serve as an operating system for dealership communications, automating inbound requests while maintaining a human touch.

The AI agents provide service scheduling capabilities that integrate directly with service schedulers and DMS systems. They function as full-store receptionists, handling appointment scheduling, answering regular inquiries, and transferring calls to the right team members automatically. The system includes automated reminders via text and calls to reduce no-shows, and dropped call SMS features that instantly follow up when connections are lost.

The AI operates with dealer-specific safeguards including transfer triggers that recognize when human intervention is needed, and transfer clawback functionality that automatically re-engages customers if transferred calls go unanswered. The system also provides follow-up alerts to notify team members when calls require post-call attention.

Benefits include protecting revenue by ensuring no calls are missed, reducing workload for service advisors and BDC teams, and improving customer satisfaction scores. The system saves dealerships significant time while maintaining service quality and customer experience.

The product targets automotive dealerships and their service departments, with integrations to dealership management systems and service scheduling platforms. It's trusted by various automotive groups including Pohanka Automotive Group, SCHOMP, Hudson Automotive Group, and others.