Tines is an intelligent workflow platform designed to securely scale AI and automation for organizations. It serves as an AI orchestration platform that connects tools, empowers teams, and deploys intelligent agents to automate work, reduce risk, and eliminate tech debt securely and at scale. The platform transforms failed pilots into successful deployments by providing the foundation for modern work.

The platform offers powerful case management capabilities for handling security incidents and alerts, including case metrics tracking SLA compliance. It features a flexible workflow builder called Storyboard that enables intuitive workflow creation. Tines includes a universal AI copilot called Workbench that assists with tasks like password resets and employee lookups. The platform allows building agents, automations, apps, and integrations quickly while providing governance, guardrails, and monitoring across all workflow surfaces.

Tines operates as a vendor-agnostic platform that securely integrates across technology stacks including LLMs, MCPs, and internal tools. It connects teams, tools, and data through intelligent workflows that can range from fully agentic to human-driven. The platform enables organizations to deploy intelligent workflows that drive business impact by overcoming constraints from outdated systems and fragmented tools.

The platform delivers significant benefits including saving 750 days of work time, reducing process times from 10-20 minutes to 30 seconds per request, and achieving 50% reduction in time spent per ticket. It helps organizations achieve 24/7 security operations center capabilities and ensures no critical notifications are missed. Tines provides ease of use with low time to effectiveness for new users and enables teams to accomplish complex automation tasks.

Tines primarily targets security and IT teams but also serves infrastructure, engineering, and product teams across organizations. It integrates with hundreds of tools including security platforms like CrowdStrike, Okta, and Microsoft, collaboration tools like Slack and Teams, and cloud services like AWS and Azure. The platform is designed for organizations of all sizes from small businesses to large enterprises.