IntellAgents.io

IntellAgents.io is a single AI agent platform for customer communication. It answers inbound calls, places outbound calls, and handles conversations across WhatsApp, Instagram, Facebook, Telegram, and a website widget — all live 24/7, in over 36 languages, drawing from one knowledge base that a business sets up once. The system is built for companies that want every customer request answered promptly without staffing a round-the-clock support desk, and it covers both AI agents and human operators in the same system. The product is positioned around a specific, common failure: missed calls and slow replies. As the site puts it, most businesses juggle a different tool for every channel — one for phone support, another for WhatsApp, another for the website chatbot. That fragmentation means leads wait, messages sit unanswered overnight, and context is scattered across tools. IntellAgents replaces all of it with one AI agent that covers the phone line, the social inboxes, and the website at the same time, so a customer writing in French at 1:30 AM gets the same quality of answer as someone calling during business hours. The stated goal is simple: stop losing customers to missed calls and slow replies. Call handling is the core of the platform. The Inbound Call Handling capability means the AI answers every customer call instantly, 24/7 — no queue and no missed calls. Phone numbers and SIP support make it a complete voice agent for your line: it answers every inbound call and can place outbound ones too. A 24/7 hour availability promise means agents handle every inquiry around the clock, across every time zone, without fatigue. Language coverage spans over 36 languages, so the AI communicates fluently with customers without needing a translator; the platform's plans offer three languages on Starter, up to five on Pro, and unlimited languages on Business. Beyond voice, IntellAgents connects the messaging channels where customers already are. Facebook Messenger conversations are handled without anyone watching the inbox. Instagram DMs are answered the moment they arrive, day or night. Telegram is supported through your own Telegram bot, connected in a couple of clicks. WhatsApp Business gets two-way conversations answered automatically. On the website, a single snippet drops in a widget where visitors can either type to the agent or start a live voice call with it without leaving the page. Connecting a channel takes a couple of clicks — no developer and no separate bot to train for each one. A unified knowledge base sits behind all of it. All conversations — calls, DMs, comments — feed into a single unified source, and updating once reflects everywhere. Chat Summaries are generated instantly after every interaction, giving a clear and concise record so your team always knows exactly what happened. Escalation Workflows detect when a human touch is needed and route the conversation to the right person instantly with full context. Every escalation, follow-up, complaint, or callback can be logged as a ticket mid-call on a Requests board, where tickets move across New, Triage, In Progress, and Resolved and are tagged with the channel they arrived on. It works the same whether the request came in on phone, chat, or email, so nothing falls through the cracks. The platform's defining approach is unification. IntellAgents unifies AI agents, human operators, customer history, and escalation workflows into one system. AI resolves requests instantly, and when a human is needed, the conversation hands off with full context so the team never starts from zero. Rather than deploying a separate bot per channel, businesses configure the agent once against a single knowledge base and let it operate everywhere their customers are — from the first phone call to the last DM. The stated outcome is straightforward: cut support costs and never miss a lead. One AI system handles calls, messages, and follow-ups across every channel automatically, reducing support costs, responding instantly, and freeing the team to focus on what matters most. The AI agent service can answer common questions, qualify leads, book appointments, and support customers 24/7, and it can transfer the customer to a real person when needed. Plan descriptions frame the value in terms of headcount: Starter handles up to 60% of repetitive calls automatically, Pro is positioned as replacing one to two support agents on repeat queries across all channels, and Business as replacing three to five support agents with full call and chat automation at scale. The site lists industry starting points that suggest where the product is applied: Restaurant, Dental Clinic, Orders & E-commerce, Salon & Spa, Auto Service, Call Center, Bank, IT Company, and Telecom, plus a Custom Board option. A typical scenario is an overnight social inbox: a customer asks in Spanish at 11:42 PM whether the business is open tomorrow and gets an answer; a question in Russian at 4:07 AM about consultation pricing is answered too; an Instagram DM at 2:15 AM about north-side delivery is handled; a Facebook question in French at 1:30 AM about weekend delivery is answered. During a call, an agent can log an escalation, follow-up, complaint, or callback as a ticket without leaving the conversation. Pricing is published in monthly and annual terms, with annual saving 20%. A social-channels-only option is listed at $20/mo with approximately 3,000 AI replies included per month. The Starter plan is $45/mo with 200 minutes per month, $0.12/min after that, and 7,500 AI replies per month, including inbound calls 24/7, basic FAQ responses, call summaries, one knowledge base, three languages, and basic human handoff. Pro is $149/mo with 700 minutes, 25,000 AI replies, inbound and outbound calls, Instagram, Facebook, WhatsApp and Telegram, a unified knowledge base, human handoff and escalation, up to five languages, and follow-up workflows. Business is $449/mo with 2,000 minutes, 75,000 AI replies, task creation and CRM sync, advanced call routing, unlimited languages, priority support, and advanced analytics. Enterprise offers a custom setup with unlimited minutes, multi-agent setup, custom workflows, branded voice, CRM/API integrations, advanced routing, and dedicated support. Extra minutes are billed at $0.12/min on all plans, and no credit card is required to start. In short, IntellAgents.io brings the phone line, the social inboxes, and the website widget under one AI agent driven by a single knowledge base. By answering every call and every message 24/7 in the customer's own language, escalating to people only when it matters, and logging every request on one board, it lets a business respond instantly across every channel without adding headcount.