Hivinq is an AI copilot designed specifically for customer support teams operating within Slack. Its main purpose is to assist support agents by drafting accurate replies to customer inquiries, enabling faster response times while maintaining contextual accuracy.

Hivinq drafts responses for customer support teams using its knowledge about the product. If drafted answers are inaccurate, team members can provide feedback and the system will observe the thread to learn and correct itself. The AI analyzes customer queries and provides confident or not confident assessments before suggesting draft replies.

The system operates by integrating directly into Slack channels where customer support occurs. When a customer query appears, Hivinq analyzes the question and provides draft responses that support agents can review and modify before sending. The AI learns continuously from both documentation and actual conversation threads to improve its accuracy over time.

Hivinq helps teams resolve customer queries up to 3 times faster, significantly reducing customer turnaround times. This allows support teams to handle more inquiries efficiently while maintaining quality. The risk-free guarantee ensures that if specified results aren't achieved, customers receive a refund with no questions asked.

Hivinq is designed for customer support teams who use Slack for handling customer communications. It integrates directly with Slack channels and learns from existing documentation and conversation history to provide contextually appropriate responses.