Chatway MCP

Chatway is a live chat and AI customer support platform with an all-in-one inbox, automation, and MCP. It is built for customer support and sales teams that want to handle every customer conversation from one place while adding AI where it helps most. Chatway lets businesses bring their own AI agent — connecting ChatGPT, Claude, Gemini, Cursor, or any MCP-compatible assistant — to manage customer conversations, reply to messages, search contacts, and access a knowledge base. Alongside that, Chatway ships with a built-in AI Support Agent, a shared inbox, a help center, automation, and iOS and Android mobile apps. Over 50,000 businesses use Chatway to build better customer connections. Customer support today is scattered. Conversations arrive through a website chat widget, WhatsApp, Facebook Messenger, Instagram, and email, and agents are expected to answer quickly without losing context or repeating themselves. Support teams also face rising volumes and the expectation of 24/7 availability, which is difficult to staff around the clock. Chatway addresses this by centralising every customer conversation in one unified inbox and by offering automation and AI so that routine questions can be handled instantly. The optional MCP connection means teams that already rely on an AI assistant can put that assistant to work on support, rather than starting over with a new tool. Chatway's built-in AI Support Agent answers questions and supports customers 24/7 across a website, WhatsApp, Instagram, Messenger, and Email. It is trained on your website and knowledge base, so it delivers instant, accurate answers in multiple languages and seamlessly hands conversations over to your team when human support is needed. For teams that already use an AI agent, Chatway supports Bring Your Own AI Agent with MCP and Webhooks. You connect your own agent — including Claude Code, OpenAI Codex, GitHub Copilot, Gemini, Devin, Cursor and others — through MCP and choose what it can access, so it can tag, hand off and help your team. It works alongside Chatway's built-in AI Support Agent rather than replacing it. Every conversation can live in a single all-in-one inbox. Chatway integrates with WhatsApp, Facebook Messenger, Instagram, X, Email, and Phone so customers can reach out through the channel they prefer while your team works from one place. Team collaboration tools let agents share notes, assign tasks, and work on conversations together, which improves efficiency and effectiveness. Live Visitors Insights shows who is browsing your website in real time so you can instantly start a conversation at the right moment. Multilingual Support translates incoming messages into agents' preferred languages in real time, supporting more than 20 languages, and the chat widget can be customised for diverse audiences. Automations and Smart Workflows let you create custom rules that respond to chats, form submissions, page visits, and more — engaging visitors, qualifying leads, and simplifying repetitive tasks. Deep eCommerce integration connects Chatway with platforms such as Shopify and WooCommerce so your team and AI agents get real-time order and cart insights, access to store data, and the ability to answer questions with relevant, up-to-date product information. A self-service Help Center lets you publish FAQs, guides, and documentation, while FAQ and Canned Responses give agents a library of common answers they can send in seconds. Analytics reports on your support activity so you can better understand customer interactions, and Segmentation categorises and labels conversations using specific criteria for more personalised support. Notifications keep you updated on all incoming messages with email and push alerts, and Full Customisation lets you personalise the chat widget to match your business's style and branding. Chatway's unique approach is that it does not force a choice between a human team and an AI agent. Human agents can reply to customers from the Chatway web or mobile app, work alone or with a team, and bring in an AI agent whenever they want. Conversations can be handed between AI and humans without losing context. Two paths are available for developers: connecting an existing AI assistant through MCP and webhooks, or building your own agent against the REST API. With the API route, you receive a signed webhook event the moment a visitor writes, and you reply through the REST API — and the API is included on every plan. The outcomes are practical: faster first responses, round-the-clock coverage, and less repetition for agents. Because the AI agent is trained on your own website and knowledge base, answers stay accurate and relevant. Because conversations are centralised in one inbox, agents do not have to switch between tools. And because handoffs between AI and humans preserve context, customers do not have to start over. Chatway reports over 1,000 five-star reviews across the iOS and Android app stores, and over 50,000 businesses already use it to build better customer connections. Chatway is positioned for a wide range of industries. eCommerce teams use it to recover carts, answer questions, and boost sales. SaaS teams use it to convert trial users into customers with support. Customer support teams use it to resolve issues quickly and improve satisfaction. Finance teams use it for secure client questions, education teams for student support, travel businesses for guiding travellers and answering booking questions, and real estate teams for responding to inquiries and closing deals. Professional services use it to connect with clients quickly and offer personalised service, HR and recruitment teams use it to engage candidates and streamline hiring, and nonprofits use it to engage supporters and build relationships. Chatway is aimed at customer support and sales teams of all sizes, including developers who want to build their own agents. It integrates with WhatsApp, Facebook Messenger, Instagram, X, Email, and Phone, with eCommerce platforms like Shopify and WooCommerce, and with site platforms such as Shopify, Wix, and Duda. Supported AI agents include Claude Code, Claude Desktop, ChatGPT, Codex, Cursor, Muse, Gemini, Grok, VS Code, Cline, Devin, OpenCode, Goose, Manus, and any MCP client. Pricing is free to start with no credit card required, and the API is included on every plan. In short, Chatway is a live chat and AI customer support platform that unifies every conversation, automates the routine, and lets you bring whichever AI agent you already trust. It lets support and sales teams deliver faster, more consistent answers across web, mobile, and social channels.