Akeedoo is a SaaS tool built for e-commerce businesses that sell through cash-on-delivery (COD) models. It automates the order-confirmation process by dispatching WhatsApp and SMS messages immediately after checkout and capturing customer replies in a unified dashboard. The platform tackles four stated problems: fake or unconfirmed orders caused by wrong phone numbers or buyer hesitation, time-consuming manual confirmation calls, scattered order data across Shopify and spreadsheets, and low post-purchase conversion due to weak follow-up. By replacing one-by-one phone calls with automated messaging, merchants gain a centralized view of each order’s confirmation status. Core capabilities include multi-channel confirmation (WhatsApp and SMS), real-time response tracking, and a consolidated interface that shows which orders are confirmed, pending, or cancelled. The service integrates with existing Shopify stores and imports order details automatically, eliminating the need to copy data into separate spreadsheets or messaging tools. Workflow is straightforward: once a COD order is placed, Akeedoo triggers a personalized confirmation message via the customer’s preferred channel; the buyer can reply directly, and the system updates the order status instantly. Merchants monitor all interactions from a single dashboard, allowing faster fulfilment decisions and reducing shipping of unverified orders. Benefits highlighted by the maker are lower return-to-origin rates, reduced support workload, faster order processing, and improved cash flow through higher confirmation rates. The tool is offered free at launch, making it accessible to small and mid-sized online sellers who rely on cash-on-delivery payments.