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Zendesk Signals by Usercall analyzes your Zendesk tickets daily to detect emerging customer pain points and alerts your team in Slack. This helps you identify exactly what needs fixing or deeper user research.
Zendesk Signals by Usercall analyzes Zendesk tickets daily to detect emerging customer pain points and alert teams in Slack. The product helps identify exactly what needs fixing or requires deeper user research.
Zendesk Signals detects workaround language, feature confusion, and escalation spikes in customer tickets. When something trends above baseline, your team receives Slack alerts with real customer quotes attached.
The system operates without requiring dashboards or manual tagging. It provides signals when they matter most by analyzing ticket patterns automatically.
The product helps catch product problems early by identifying issues that support teams might read individually but product teams might not discover for weeks. This enables proactive problem-solving.
Zendesk Signals is designed for support teams and product teams who need to stay informed about customer issues. It integrates with Zendesk and Slack platforms.
Key Features
- •Daily Zendesk ticket analysis that automatically monitors customer support tickets for emerging patterns and issues
- •Customer pain point detection that identifies what needs fixing or requires deeper user research from ticket content
- •Slack alert system that notifies your team when issues trend above baseline with real customer quotes attached
- •Workaround language detection that identifies when customers are finding alternative solutions to product limitations
- •Feature confusion detection that spots when users are misunderstanding or struggling with specific product features
- •Escalation spike monitoring that detects unusual increases in ticket severity or frequency patterns
Publisher
A
admin
Launch Date2026-02-13
Pricingfree