KNOA transforms tacit know-how into structured documentation through AI-powered interviews. The platform captures knowledge that typically exists only in people's heads, helping organizations preserve critical expertise and scale their operations efficiently.

Key features include structured interviews conducted via chat or voice, automated report generation in formats like PDF and Markdown, process mapping using service design frameworks, reusable interview templates for consistency, auto-generated diagrams with Mermaid.js compatibility, and universal export capabilities to platforms like Notion, Confluence, PDF, Markdown, and Slack. The AI agent follows up during interviews, digs deeper into topics, and never loses focus during conversations.

The platform works by having users define their goals through an admin dashboard, after which the AI generates appropriate interview structures. Users share a simple magic link with interviewees who can participate without logins or installations. The AI conducts interviews via chat or voice, then synthesizes the information into structured, clear documentation ready for immediate use.

Benefits include reducing documentation time by 97%, accelerating new hire onboarding by 3x, ensuring 100% knowledge retention during transitions, and enabling scalable client assessments without increasing headcount. Use cases include documenting processes, preserving senior expertise, fast-tracking onboarding, conducting client assessments, performing audits, automating discovery, and streamlining due diligence.

The platform targets enterprise organizations, consulting firms, tech companies, manufacturing businesses, and financial institutions seeking to capture internal knowledge or scale client services. It offers enterprise-grade security with data never used to train public models and supports both internal team knowledge capture and external client assessment scenarios.