Hugo is an AI-powered support agent designed to resolve tickets faster, automate repetitive tasks, and serve customers around the clock. It functions as your brand's most efficient support teammate, built to handle real conversations, real data, and real customers without breaking when things get complex.

Hugo maintains context across conversations with multi-turn intelligence, unlike basic chatbots. It connects deeply to your knowledge base, CRM, and business tools through Model Context Protocol (MCP) to access live data and perform actions. The platform features smart escalation that knows when to involve humans with full conversation context and includes enterprise-grade encryption, GDPR compliance, and European hosting for security.

The agent resolves complex tasks with real context by connecting to tools through MCP, allowing it to access live data and fully resolve conversations autonomously. It can be launched without coding using an intuitive no-code interface, trained and deployed in minutes by anyone on your team. Hugo adapts to various AI models like Claude, ChatGPT, or Llama, giving you control over data, tone, and performance.

Benefits include reducing workload, automating repetitive tasks, and serving customers 24/7, which leads to substantial operational impacts like handling 40-60% of queries autonomously. Use cases involve resolving customer tickets end-to-end, handling incoming conversations, and freeing up support teams to focus on complex issues, as evidenced by real teams achieving full automation of many requests.

Hugo targets businesses needing customer support solutions, already trusted by 10,000 companies worldwide. It integrates with various tools via MCP and works with platforms like helpdesks, CRMs, and knowledge bases. The product is built by the team behind Crisp and is engineered for longevity, designed to evolve with how businesses support customers in the next decade.