Helply is an AI support agent designed to handle customer support conversations autonomously. It resolves support tickets end-to-end by taking real actions rather than just providing answers, integrating directly with existing help desk systems to automate repetitive support tasks.

Key features include automatic refund processing when rules are met, guiding customers to appropriate subscription plans based on usage patterns, and delivering invoices with payment links and due dates. The AI can pull up customer invoices, check remaining credits, and provide renewal dates. It also includes a Gap Finder feature that analyzes tickets to uncover unanswered questions and provides insights into documentation gaps.

The system works by uploading knowledge bases, help docs, Notion pages, saved replies, or FAQs which Helply syncs automatically. It analyzes customer conversations to identify gaps in documentation and escalates to human agents with full context when unsure. Users can customize tone, escalation rules, and response behavior through preview mode before going live.

Benefits include reducing support tickets by 50%, cutting ticket volume materially, improving CSAT scores, and allowing support teams to focus on complex issues rather than repetitive Tier 1 work. Use cases include handling refunds automatically, managing billing inquiries, assisting with plan changes, and providing 24/7 customer support coverage.

The product targets support teams and businesses looking to scale customer service operations, with specific mentions of customer success teams and operations directors. It integrates with existing help desks and offers enterprise-grade security with SOC 2 Type II and GDPR compliance, ensuring data remains encrypted and under customer control.