Relay

Key Features

• •Answers every call 24/7: Relay picks up every call day and night with a natural voice, eliminating missed opportunities. Calls are answered in the caller's local time, and the system never uses voicemail or hold music, ensuring every lead is captured and converted.
• •Books on the real system: Instead of a separate calendar, Relay writes appointments directly to Google Calendar, Square, Calendly, Outlook, Housecall Pro, Workiz, or Vagaro. It checks live availability and updates instantly, allowing callers to reschedule or cancel by phone.
• •Knows the whole business: A knowledge base built from the website and files enables Relay to answer questions about services, prices, and hours accurately. It never invents information; if unsure, it offers to have a team member confirm, maintaining trust.
• •Built from a description: No prompt engineering or call-flow builders are needed. Simply paste a website or write a few sentences, and Relay automatically creates the agent, profile, and booking functions. Setup takes approximately 38 seconds with only two clicks.
• •Sounds like a person: Relay uses natural turn-taking, supports multiple languages, and can play optional background ambience such as café or office noise. This makes conversations feel authentic and comfortable for callers.
• •Knows when to hand off: If a caller asks for a human or the AI cannot handle the request, Relay transfers to the business's own line or takes a message and ends the call politely. This ensures complex situations are handled appropriately.
• •Plays by the rules: Relay respects opening hours, never invents prices, and only allows callers to modify their own appointment, verified by phone number. Prompt injection and jailbreak attempts are blocked for security.
• •A real phone number: Users can buy a local number inside Relay in one click and the receptionist is live on it. Alternatively, point an existing line at the service. This provides a professional, dedicated business line.

Use Cases

• •After-hours call capture: A business receives a call at 10 PM from a potential client. Relay answers, checks availability, books an appointment for the next day, and sends confirmation. The business wakes up to a new booking instead of a voicemail.
• •Rescheduling by phone: A customer needs to change their appointment time. They call the business, Relay checks the calendar for open slots, reschedules the booking, and updates the system instantly. No human involvement required.
• •Answering FAQs without human effort: Customers frequently call about hours, pricing, or services. Relay answers these questions using the business's own knowledge base, freeing staff to focus on higher-value work.
• •Agency multi-client management: An agency runs AI receptionists for 20 different clients. From one Relay account, they manage each client as a separate project with its own phone number, calendar connection, and billing. They can defend per-client costs with transparent reports.
• •Overflow call handling: During peak hours, a business receives more calls than staff can answer. Relay handles the overflow, booking appointments and answering questions, so no call goes unanswered and no lead is lost.

Who is this for?

Relay is designed for small to medium businesses that rely on phone bookings, including salons, medical practices, home service companies, and contractors. It also serves agencies and operators who resell AI phone answering services to multiple clients. Specific roles include business owners, office managers, marketing directors, and call center operators who want to eliminate missed calls without hiring additional staff. The platform is especially valuable for any appointment-based business that operates outside standard hours or experiences high call volume.