Emily by Co-Desk

Key Features

• •Voice-based querying ('Just ask'): Operators can ask Emily about today's arrivals, invoices, and tickets using natural voice commands, eliminating the need to open a dashboard. This saves time and allows multitasking while moving through the space.
• •Voice-initiated actions with tap confirmation ('Voice + tap'): Make bookings, approve invoices, and process refunds by voice, but always require a single tap to confirm. This maintains security while delivering speed.
• •Safe-by-default design: The voice AI never executes actions without tap confirmation, is scope-locked to the operator's role, and all interactions are audited. This prevents accidental bookings or charges and ensures compliance.
• •Recurring invoices via Stripe Connect: Automated billing and subscription management with full transparency and direct connection to Stripe. This reduces manual invoicing and ensures timely payments.
• •Cross-location login with central identity: A single member profile works across multiple locations, enabling unified billing and seamless access. This improves member experience and simplifies management for operators with multiple spaces.
• •Real-time booking and scheduling engine: Hourly, daily, or weekly reservations for desks, rooms, and resources with instant availability updates. This eliminates double bookings and simplifies resource management.
• •Self-service member onboarding: Members register, book, and manage their own accounts, reducing admin overhead. Operators spend less time on administrative tasks and more on community building.

Use Cases

• •Quick query during events: While hosting a networking event, an operator asks Emily for today's arrivals. They receive a voice-verified list without stopping, resulting in smoother event flow and better member engagement.
• •Last-minute booking request: A member needs a meeting room immediately. The operator speaks the booking details and confirms with a tap. Outcome – instant booking, member satisfaction, no manual data entry.
• •Invoice approval on the go: An operator receives a pending invoice notification while walking through the space. They approve it via voice command and tap. Outcome – faster payment processing, no need to return to a desk.
• •Processing refunds for coliving: A coliving guest cancels a bed reservation. The operator uses Emily to process the refund hands-free. Outcome – quick resolution and improved guest experience.
• •Cross-location management: An operator with multiple spaces uses central identity and voice commands to check occupancy at another location. Outcome – seamless oversight of the entire portfolio, no logging in separately.

Who is this for?

The target audience includes coworking and coliving operators, space managers, community managers, and entrepreneurs setting up new flexible workspaces or living spaces. It is also suitable for property owners transitioning to flexible space models and established coworking chains seeking to streamline operations across multiple locations. The software is designed for operators who need to manage bookings, billing, and member access efficiently, especially those who are often away from a desk and require hands-free management. Small to medium spaces, as well as growing networks, will benefit from the pay-as-you-go pricing and integrated voice AI copilot.