Caddie is a live sales copilot that joins your calls to answer questions from your private knowledge base—instantly and accurately. It falls under the category of AI meeting assistants but goes beyond passive note-taking by actively participating in conversations. Designed for sales professionals, account executives, and customer success managers, it helps you maintain conversation flow without pausing to look up information. The core value proposition is simple: never stall on a prospect's question again. Caddie listens, retrieves, and speaks answers live, grounded in your own docs, pricing, and emails. This allows you to maintain momentum, build trust, and close deals faster. As one quiet copilot, it never interrupts but steps in exactly when needed, ensuring you always have the right fact at the right moment.
The problem Caddie solves is the common sales scenario where a prospect asks a specific question about pricing, integration, or past data, and you don't have the answer at your fingertips. You say "let me get back to you," and the momentum dies. The prospect loses confidence and often disengages. Traditional fixes don't work: reading from a notes doc is impossible while talking, and having a second rep on every call is expensive and impractical. The answer was sitting in your own materials—pricing PDFs, help articles, internal emails—but you couldn't access it in real time. Caddie bridges that gap by connecting your knowledge base directly to the call, so every answer is available the moment the question is asked. This prevents stalls, keeps the conversation flowing, and ensures the prospect gets an immediate response, ultimately preventing leakage from deals that might otherwise go cold.
Caddie's "Answers from your knowledge" feature works by pulling your documents, website, pricing sheets, and emails into a private, searchable knowledge base. During a call, when a question is asked, Caddie retrieves the most relevant information and either displays it on your screen via a private Caddie card or speaks it out loud. The response is grounded only in your content, eliminating hallucinations or guesswork. It knows your numbers cold and delivers them in a tone that sounds like your best rep. This means you never have to worry about outdated facts or incorrect numbers—every answer is sourced from the materials you trust. The benefit is immediate credibility: the prospect gets a confident, accurate answer without waiting, and you stay in control of the conversation. The source is always shown on the card, so you can verify if needed.
The "Steps in when you stall" feature is designed for those moments of hesitation. Caddie detects when you pause—phrases like "let me check" or "I'm not sure"—and quietly supplies the right fact, leading with "Just to add—." It speaks only when it genuinely adds value, never pitching or talking over you. This ensures that the correction feels natural and supportive rather than intrusive. The feature works because Caddie listens to the entire conversation context, not just keywords, so it knows exactly when and how to step in. The result is that you can continue speaking with confidence, knowing that if you miss a detail, your copilot has your back. Prospects perceive seamless expertise, and the call maintains its rhythm without awkward silences. It's like having a second rep who is always prepared but never interjects unnecessarily.
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Caddie's "Catches mistakes live" capability fact-checks the call in real time. If you misremember a number—say, quoting the wrong renewal date or discount—Caddie gently corrects it before the mistake becomes part of the conversation history. Similarly, if a prospect misunderstands a feature or pricing tier, Caddie clarifies using your knowledge base as the source of truth. For older facts that might be outdated, Caddie adds a "correct me if I'm wrong" check, ensuring accuracy without overconfidence. This prevents costly errors that could lead to contract disputes or lost trust. The feature transforms your calls into a safety net where every fact is verified against your own materials, giving both you and the prospect confidence in the information exchanged. It effectively turns every call into a peer-reviewed conversation.
Caddie's workflow is straightforward and requires little setup. First, connect your Google Calendar, Gmail, and Drive. Caddie learns your product from your docs and your schedule from your calendar in about two minutes. Second, it auto-joins your meetings from Zoom, Google Meet, or Teams directly from your calendar—no links to paste or bots to manage. Once the call starts, Caddie listens, retrieves, and answers live. You can also say "hey Caddie" to ask it anything mid-call, and it will respond out loud or display the answer on a private card only you can see. After the call, the dashboard provides full transcripts, every answer given with its source, and a log of questions Caddie couldn't answer, which it then tries to fill from your website automatically. This creates a continuously improving knowledge base that makes each subsequent call sharper.
Concrete use cases include a sales call where a prospect asks about enterprise pricing—Caddie immediately retrieves the $3,000/mo plan with a 3-month minimum from the pricing PDF and displays it on the Caddie card, allowing the rep to answer without missing a beat. Another scenario is a customer asking about a specific integration; Caddie finds the details in the knowledge base and delivers the answer seamlessly. In a renewal call, a rep might misquote a past discount; Caddie fact-checks and corrects before the mistake sticks. After the call, the team reviews the dashboard to see that Caddie answered five questions and flagged three that were not in the knowledge base, prompting them to add new documentation. The outcome is higher close rates, reduced call friction, and continuous knowledge improvement. In each case, Caddie ensures that every question gets an immediate, accurate answer, preserving deal momentum.
Caddie is built for individual sales reps and teams who rely on live calls to close deals. Target users include sales representatives, account executives, customer success managers, and founders who handle direct conversations. It works across web browsers and integrates with major meeting platforms: Zoom, Google Meet, and Microsoft Teams. Pricing starts with a Free tier at $0 per month for 60 call-minutes and one user, including the private knowledge base, "hey Caddie" feature, and support for web and meeting calls. For teams, the Team plan offers custom pricing with multiple seats, a shared knowledge base, SSO, and priority support. No credit card is required to start. In summary, Caddie ensures that your next call is your best call, giving you a quiet copilot that never forgets a number, never stalls, and always keeps the sale moving forward.
Sales representatives and account executives who need immediate access to product knowledge during live calls. Customer success managers handling renewals and support inquiries. Startup founders who personally run sales and cannot afford hesitation. Sales teams looking to improve close rates without adding headcount. Professionals who frequently use Zoom, Google Meet, or Teams for client meetings and want a silent copilot that never interrupts but provides answers on demand.