BlueTickets is a multi-tenant helpdesk and ticketing system designed specifically for small teams and growing startups. It provides a premium, distraction-free way to own every inbound request without paying for enterprise baggage, centralizing support requests from multiple channels into a single organized workflow.

The system offers email-based ticketing that converts emails into tickets automatically, supporting custom domains with SPF, DKIM, and DMARC verification. It includes manual ticket creation capabilities and provides comprehensive RESTful APIs with JSON responses for creating tickets, updating statuses, retrieving analytics, and managing support queues programmatically. The platform features automatic ticket prioritization by rules, assignment tracking for clear ownership, and attention scores that surface tickets before deadlines slip.

BlueTickets works by allowing users to connect their email domain and start creating tickets through various methods including email forwarding, web interface, or API integration. The system centralizes requests from app, web, email, or agent calls into one unified platform with built-in rate limiting (100 requests per minute per API key) and Bearer token authentication.

The benefits include ensuring timely responses through attention scoring, maintaining clear ownership through assignment tracking, and capturing everything through multi-channel integration. Use cases include small businesses needing an easy-to-setup helpdesk without enterprise complexity, startups requiring affordable ticketing solutions, and developers building custom workflows through API integration.

The target users are small teams and growing startups that move fast, particularly those with 1-2 seats initially who need to scale as they grow. Technical integrations include RESTful APIs, webhooks, email forwarding with domain verification, and mobile compatibility. The platform offers comprehensive API documentation with examples and a test environment with live ticket streams.